Refund Policy — High Country Power
All Sales Final
All purchases of parts, equipment, and services are final. High Country Power does not offer refunds except under the limited circumstances outlined below.
Services Rendered
No refunds will be issued for completed services, including diagnostics, labor, travel, or service call fees. By approving work, the customer acknowledges and accepts all charges associated with the service.
Parts and Equipment
All parts and equipment sales are non-refundable once ordered.
Returns, if approved at High Country Power’s sole discretion, may be subject to restocking fees, shipping costs, and manufacturer return policies.
Special-order, electrical, and installed parts are not eligible for return or refund under any circumstances.
Deposits and Prepayments
Deposits and prepayments are non-refundable. In rare cases where work has not yet been performed, High Country Power may, at its sole discretion, issue a partial refund minus administrative, procurement, and incurred costs.
Cancellations
Cancellations must be submitted prior to scheduling or parts procurement.
Once a job is scheduled or parts have been ordered, no refunds will be issued.
Missed appointments or same-day cancellations may be subject to a service charge.
Warranty Work
Manufacturer warranty claims are subject to the terms and approval of the respective manufacturer. High Country Power does not provide refunds in place of warranty coverage.
Exceptions
Refunds, if any, will only be issued in cases of verified billing errors or duplicate charges. Any approved refund will be processed using the original method of payment.
Limitation
This policy is enforced to the fullest extent permitted by applicable Colorado law. High Country Power reserves the right to deny any refund request that does not meet the conditions outlined above.